Refund & Cancellation Policy

Cancel any time

LeadCue Monthly renews every month until canceled. Open Billing in your LeadCue workspace to access the Creem Customer Portal, or use the portal link in your Creem receipt. Cancellation stops future charges and takes effect at the time displayed by the portal. No cancellation fee applies.

Initial-purchase refunds

You may request a full refund of your first LeadCue subscription payment within 14 calendar days of purchase. Email support@leadcue.dev from your billing email and include the Creem order ID.

Renewals and duplicate charges

Renewal charges are normally non-refundable once a new billing period begins. We will review requests made within 7 calendar days of a renewal when you did not meaningfully use the service during that renewed period. Duplicate or incorrect charges will be investigated and refunded when confirmed.

How requests are handled

We respond within 3 business days. Approved refunds are processed through Creem to the original payment method. Your bank may take additional time to post the credit. Refunds may end unlimited lead capacity and return the account to the free plan limit. This policy does not limit non-waivable consumer rights or Creem’s obligations as merchant of record.